1. Collection of Personal Information

We may collect personal information when you engage with our services, including:

• Name, address, email, and phone number
• Health and therapy-related information
• Details shared during sessions, online forms, or electronic communication

This information is collected to provide safe, effective, and personalised therapeutic care. By using our telehealth or in-person services, you consent to the collection and use of your information as outlined in this policy.

2. Use and Disclosure of Personal Information

Your personal information may be used to:

• Provide therapeutic support, including telehealth sessions
• Manage appointments, billing, and communication
• Meet legal, ethical, or professional obligations

We will not disclose your information without consent except where required by law, including:

• Situations involving risk of harm to yourself or others
• Mandatory reporting obligations
• Court orders or legal requirements

Sensitive information, including therapy records, is handled with strict confidentiality.

3. Telehealth and Online Communications

• Telehealth sessions are conducted using secure, privacy-compliant platforms.
• Information collected through online forms or electronic communication is protected and stored securely.
• Some telehealth platforms may store data outside Australia; we ensure appropriate safeguards are in place.
• By participating in telehealth sessions, you consent to receiving therapy electronically.

4. Storage, Security, and Retention

We take reasonable steps to protect your information through:

• Secure encrypted electronic storage
• Locked physical storage for paper records
• Restricted access for authorised staff only

Records, including telehealth notes, are retained only as long as required for service provision and legal obligations. Information is securely destroyed or de-identified when no longer needed.

5. Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request corrections to ensure accuracy and completeness

To exercise these rights, please contact us using the details below.

6. Complaints and Contact

If you have concerns about how your information is handled, please contact:

SafeChat Therapeutic Services

Email: connect@safechat.com.au

We take privacy concerns seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or service delivery. Updated versions will be posted on our website with the revised date.